Help
Welcome to our help section! On this page, you will find articles on the functions offered on the secure MyGuichet.lu platform, in the MyGuichet.lu mobile application and on the Guichet.lu information portal.
Frequently asked questions
News
Authentication methods available for MyGuichet.lu
LuxTrust
-
Activation of your LuxTrust product
on the LuxTrust website
-
Using a LuxTrust product
on the LuxTrust website
-
Order of a LuxTrust product
on the LuxTrust website
GouvID
GouvID – The app for identifying yourself to online public services
on the website of the Government IT Centre (CTIE)
eIDAS
Didn’t find what you were looking for?
Our Helpdesk is available to answer any questions you may have about MyGuichet.lu and the Luxembourg electronic identity card (eID). You can reach them by telephone or via the contact form.
If you would like to visit our offices in Luxembourg City, you can also make an appointment online in advance.
Guichet.lu Helpdesk
- Address:
- 11, Rue Notre-Dame L-2240 Luxembourg
- Phone:
-
(+352) 247 82 000
working days from 8:00 to 18:00
Closed ⋅ Opens Monday at 8.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8.00 to 17.00
- Tuesday:
- 8.00 to 17.00
- Wednesday:
- 8.00 to 17.00
- Thursday:
- 8.00 to 17.00
- Friday:
- 8.00 to 17.00
If you have any questions about LuxTrust products (e.g. how to order or activate them), you can consult the help section on the official LuxTrust website.
If you cannot find the answer to your question, you can also contact LuxTrust support directly by telephone, e-mail or via the contact form.
LuxTrust S.A.
- Address:
- 13-15, Parc d’activités (IVY Building) L-8308 Capellen
- Phone:
-
(+352) 24 550 550
Monday to Friday from 8:00 to 18:00
- Email address:
- questions@luxtrust.lu
Closed ⋅ Opens Monday at 9.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 9.00 to 18.00
- Tuesday:
- 9.00 to 18.00
- Wednesday:
- 9.00 to 18.00
- Thursday:
- 9.00 to 18.00
- Friday:
- 9.00 to 18.00
Last update